Case Study – International School of Ouagadougou
Problem
The International School of Ouagadougou in Burkina Faso received their 2015-2016 Bulk Orders container in October 2015. The import route taken to get the goods to the school resulted in the shipment being held in customs and it was an outcome that neither EquipMySchool, nor the school themselves were content with. An agreement was made between the two parties that there would not be a repeat for their 2016 orders.
Solution
In November 2015, the school advised that the goal was to have received the goods by week commencing August 8th, 2016. All involved acknowledged that it was a high expectation but it was a deadline that EquipMySchool were determined to achieve. The decision was made to adapt the importation route to try and ensure that the delays from the previous year were not suffered again.
The orders were received by EquipMySchool from the beginning of February; what followed was a combination of tireless administration work with constant communication between the nominated account contact and the ISO staff, an organised and efficient approach to purchasing the goods and an all-hands-on-deck performance from the US warehouse to get the goods packed and dispatched to the school.
Timely and effective co-operation from the school throughout the process was a big contribution to what is pictured below, which is the container sitting in front of their Administrative building on August 12th 2016!
Daniel Fitzpatrick, the business manager at the school, passed on compliments from his staff:
“Let me quote a teacher that has been here for fifteen years. It sums it all up. ‘Dan, this is the first time in fifteen years that I have been teaching here that the container has arrived before school has started! We order supplies for our children to work with from day one, and we have never received those supplies until late September, earliest! Thank you so much!’“
before emphasising his own appreciation,
“This is a tribute to your team, Andrew, at the warehouse in SC. A tribute to the administrative work that Beth needed to complete, and a tribute to all of those in-between people that were involved once this container hit dry land in Africa! Thank you! Thank you! Thank you!”
A result that delighted all at EquipMySchool, adding The International School of Ouagadougou to the ever-growing list of clients satisfied with our service.
